We work in partnership with our clients - often for many years. Here are some examples:
Providing BCH with award winning technology
Blackpool Coastal Housing is well know in the region as a visionary company with a strong customer focus. In the last year they have won three coveted awards covering policy, procedure and people. With a strong management team to support the staff, goals are clearly defined and implemented.
BCH introduced Connect in February 2010 for all its mobile teams, covering all jobs from Repairs through to Voids with clear benefits for all the teams.
The Call centre has more time to actually talk to the tenants since Connect has replaced the manual scheduling and job information is more accessible. Subcontractors are automatically allocated jobs through the Contractors module, replacing phone calls and paper trails. Supplies can be ordered directly from site, saving even more time.
More efficient stock handling has replaced the traditional depot, saving at least £250K. Sad to lose the depot - but the savings are significant.
Helping Plus Dane work leaner
The organisation provides high quality affordable housing within the Cheshire area, managing about 4,000 properties. Dane has recently merged with Plus forming a new organisation called Plus Dane with 15,000 properties.
Connect handles all the R & M jobs, including all test & certificates for both gas & electrics.
Other info handled by Connect includes H & S, Risk assessment, vehicle checklists & mileage. Integration to back office system: IBS Open Housing
Supporting G Purchase Construction to manage multiple contracts
This is a multi-disciplinary construction company specialising in the provision of repair, maintenance and improvement services through partnering agreements with the social housing sector in the Midlands.
The company runs several contracts through Connect for all their out of office activity, including mileage reporting & timesheets. Connect allows G Purchase Construction Ltd to efficiently integrate, is applicable, to their clients' host systems such as Orchard, IBS and Northgate.
Clients include: North West Leicestershire District Council, Castle Vale Community Housing Association, The Bromford Housing Group, Jephson Housing and LHA-ASRA.
Protecting lone workers at Wiltshire District Council
SDC merged with three other authorities on 01/04/2009 to form Wilshire Council. Its Housing repairs team has remained in place.
Housing repairs covers a fairly large geographical area and manages about 5,000 properties. The organisation has its own DLO teams for all areas of Housing repairs. Wiltshire Council wanted to cut journey times, improve the safety for their team with Lone Worker protection and also reduce the pressure for its very busy in house Admin team. Connect handles all repairs and integrates to their back office system, Simdale.
Ensuring safety for Underground Pipeline Services
The company provides pipeline services including repair; maintenance and replacement of underground pipeline systems to a wide range of organisations including local authorities. UPLS handles both waste water and clean water. The operatives often have to deal with difficult working conditions and providing the mobile teams with accurate job information together with lone worker protection is important to UPLS.
Cutting journey times and associated fuels costs is key for a more efficient management of jobs and people.
Reducing costs and saving trees for Eurotel
Eurotel, now owned by Daisy Group, is one of the UK's leading communications specialist, providing comms to SMEs, nationally. Recent acquisitions have resulted in a drastic increase of the field based staff from 25 to 50+ engineers over a three month period.
Eurotel required a flexible mobile solution that could integrate to their in-house systems but also be easy to change to meet the needs of the expanding company.
