Telecoms Workforce Management - Get it right, save money
In telecoms there is no such thing as second rate services. You either do your job well or your customers will move elsewhere - there is no compromise. So, you need to make sure your networks are operating at all times and in all conditions.
You will no doubt be managing many engineers, all on the road and all going about their business but do you know exactly where each one is? Do you know which job they're attending to, how long they've been there and whether their schedule will allow them to go onto the next repair?
Also, how can you use your engineers' time efficiently? As petrol prices increase, you need to make sure you use their time and the resources at hand to reduce wastage as much as possible without impacting on performance or ability to do the job.
This is, of course, before they get to the job. What happens when they get there - do they have all the information they need in order to carry out the required work? Do they know exactly what equipment is on site, how old it is and what tools are needed?
Of course, all of the above can be handled with a paper system, but that's only workable if the paper doesn't go missing or get damaged.
Telecetera has the solution.
Our systems can ensure you keep all your engineers working to their full capacity and efficiency by eliminating the paper trail and ensuring all data is available when and where it is needed. You'll know exactly where your engineers are, what job they are working on and when finished, how much the job will cost.
- Completely paperless systems
- Totally bespoke forms design - we fit to your requirements, not the other way round
- Granular levels of costing - make sure everything is covered
- Cut down the invoicing time to seconds - as soon as the job is finished, send out the invoice with a full break down of costs, materials and labour.
- GPS - your staff know where they should be and you know where they are
- Integrate with back-end systems - all the information that is needed is accessible instantly
- Plan - effective and accurate history means accurate planning. Get job costing right and eliminate costly errors
In short, know, understand and then act. Our systems typically save between 30 and 40% on costs in the first year and increase capacity by a similar amount. Do more and manage more with fewer resources.
