Electrical testing and compliance.

How to work smarter.

Electrical testing
The team at CBH – from left: Karen Langridge, Emma Wall and Shane Danson

We meet in one of the offices at the depot at Cheltenham Borough Homes (CBH) to go through the latest development to making CBH even more efficient, the introduction of Connect Servicing for Electrical testing.

It’s as usual a busy day for the team and we are discussing compliance. A major topic for any landlord in 2018.

They are also happy because they have worked out that CBH will saving close to £13K per year with the new Servicing module.

What made you decide to go digital for the EICRS?

“I have been asking for years to get the periodics digitised because I could see how much time it would save us. I am aware of other systems but I wanted to use Connect because it’s a really flawless solution. So easy to use.”

Shane Danson is the Electrical & Mechanical Supervisor in charge of all the electrical testing at CBH.

“We had so much paperwork to manage that I actually felt like drowning. It even put me off having Temps in to cover. Now if I need to use a temp I just give them Connect and they are out on the road straight away.”

From the start CBH has impressed me with their focus on process mapping and their project management. This has fitted in really well with our approach to system implementation and the configurability of Connect

CBH went live with the Service module in Connect and now all Electrical tests are managed through the system from the making the appointment with customer through to completing the EICR in Connect and the issuing of the certificate. So no more scanning of paperwork or problems with storing the info – all easily accessible in Connect.

 How important is Compliance for you in 2018?

“This will be huge in the sector, especially after Grenfell” says Emma Wall, Head of Building Services. “In the past all the focus has been on Gas safety since that is a legal requirement. The EICR scheduling and mobile working system has enabled improvements in workforce management, day to day, void and periodic repair processes and most significantly our ability to provide accurate data and an auditable trail in relation to health and safety, compliance, performance and complaints. Electrical is British Standard – but I feel it is incredibly important that we look at all aspects of compliance. I can confidently say that today we are 100% compliant. Reporting will be very important for us.”

How important is the IT team for making decisions?

“The team identifies what they need and my role is to make that happen” Paul Slater, IT Analyst, is always available to listen attend meetings and to talk to the team. “IT is not ‘top down’ at CBH. Our role is to support the Operational teams and make sure that what the teams want to achieve is possible and that the systems are in place. So we fully support the Service module”“

What are the main benefits of the Connect Service module for you?

Karen Langridge is Logistics Manager and in charge of the process mapping of projects to ensure that benefits can be clearly identified.
“It’s the basic things that really make a difference to the process. We no longer have to go into the letters and type them up. There is a direct link to the certificates in Connect so no scanning or having to manage the certificates manually. We also have more control since the data from previous EICR test will be prefilled for the next test.

So what about the outcomes?

CBH – as usual- keep a close eye on efficiencies and Karen has helped by putting some outcomes.
The qualitative outcomes are considered to be:

  • Less manual data entry
  • Accuracy of data
  • Visibility of data for other Connect users
  • Automated letter production
  • Accuracy of programming properties
  • Pre filled data available from previous EICR tests
  • Control between completed EICRs and associated certification
  • Automated data management for electrical certificates


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