Improved visibility and control for expanding business
FLRS is an award winning business based in Kent. The heart of the business is bespoke communications solutions to small, medium and large businesses throughout the UK. In addition, they offer complimentary services around CCTV monitoring, IT support and Refrigeration.
Their business processes needed to change when, through takeover and were faced with a much wider range of customer types and services on offer.
FLRS needed visibility and control of this new, larger business more than ever. That’s when the senior management team decided to invest in Connect Enterprise as their mobile work force solution.
A critical part of the solution was the ability to manage contracts in an integrated way. Connect Enterprise solution gives the team at FLRS full visibility of all customers, contracts, engineers and jobs across the whole group. In addition –the system gives them the ability to easily manage the different sectors
Installation and service jobs are easily created, scheduled and managed in real time in Connect. Equipment installed on site is easily updated and invoices produced for the contracts and posted over to Sage line 50.
Paul Dean, Operations Director at FLR Spectron, said
“The greatest benefit from my perspective is the improved visibility of the engineering teams which delivers increased efficiency and cost savings throughout the business.
The reports we now have access to give us a view of the business we simply couldn’t get previously. Now I can monitor performance daily – and drive improvement across the organisation
“The business had not used a mobile solution previously. The introduction of the smart devices for the 13 or so mobile field staff went very well. Connect is easy to use in the field – and the engineers now see their Android smartphone with Connect Enterprise as an essential part of their toolkit.
In choosing Connect Enterprise we knew that we would get a cost effective solution from a company that we trust.”