Top 10 tips for successful implementations



  1. Specification. As one of our most successful clients says: “Specification, specification, specification “. Define as clearly as you can what you want to achieve (which may take some work) – and make sure you know how close your chosen solution can get to it.
  2. Interface? Decide early on if you need data from your mobile solution to automatically feed data into and out from other systems you have in the business. Check carefully that the solutions you are looking at can handle an interface..
  3. Connectivity. Be ruthless on connectivity – make sure your solution will still enable your teams to work IN THE AREA WHERE YOU OPERATE when the signal is poor on non-existent. You should never lose data in the field!
  4. Documented processes. You need to have your current processes documented to efficiently implement a of mobile workforce solution. Also – don’t just transfer all your back office processes into the field – your mobile operatives may rebel if you make them your new administrators.
  5. It’s not about the handsets. Try not to concentrate too much on the mobile devices other than the fundamentals. Is it Android, Apple or Windows .There is a lot of choice. Focus instead on where improved efficiencies will give the greatest benefit in your organisation and concentrate implementing solutions in these areas.
  6. Be sceptical. Ask every question you can think of during the vendor selection – even the awkward ones. Include where you think there is a gap; press hard to get clear answers or it could hurt you later.
  7. Partnership. Just plug in & go may be the cheapest – but it may not be the most efficient. Even if the solution is standardised your processes and systems may have to change. A partnership approach with your chosen vendor could make a real difference and help make you successful.
  8. Resource & project manage implementation. Concentrate on the issues / opportunities today & keep an eye on the future. Once your system is bedded in you will want to develop it as your needs change. Make sure your solution can grow with your business and that there are resources to make this happen.
  9. Involvement. Be sure to involve the operative teams and other departments in your implementation and don’t make it too complicated for them. Some resistance to change is common – but if they won’t use your new system, your investment is going to fall short.
  10. Get commitment to invest money and resource. Try to get a ‘White Knight’ at senior level as a sponsor for the introduction of your solution. This type of project will require money to invest but more so resources from the organisation. A senior sponsor can be a real help when cross-department processes need to be tweaked to or resources committed to the project.


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