Telecetera Ltd

Privacy Policy



Telecetera understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who uses our Connect Mobile workforce Management service and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.


Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our service. If you do not accept and agree with this Privacy Policy, you must stop using the service immediately.


Information About Us


The application is owned by Telecetera Ltd, Malvern Hills Science Park, Malvern, Worcestershire, WR14 3SZ


1. Definition and Interpretation


The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


1.1 Definitions


For the purposes of this Privacy Policy:

  • “Account” means a unique account created for you to access certain areas and features of our application.
  • “Application” means the software program provided by Telecetera. This includes a cloud based Connect Web application and Connect mobile app, downloaded by you on any electronic device.
  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Telecetera Ltd
  • “Cookies” means a small text file placed on your computer or device by our application when you visit certain parts of our application and/or when you use certain features.
  • “Device” means any device that can access the application such as a computer, a mobile phone, or a digital tablet.
  • “Personal Data” is any information that relates to an identified or identifiable individual.
  • “Service” refers to the Connect Mobile Workforce application i.e. Connect website application and Connect Mobile App.
  • “Service Provider” means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • “Usage Data” refers to data collected automatically, either generated using the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


2. Collecting and Using Your Personal Data


2.1 Types of Data Collected


2.1.1 Personal Data

While using our application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Address
  • Usage Data
  • Current Location


2.1.2 Usage Data


Usage data is collected automatically when using the application.


Usage data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


When you access our application via a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.


We may also collect information that your browser sends whenever you visit our application or when you access the application via a mobile device.


2.1.3 Current Location

While using the Connect Mobile Application, information regarding your current location is captured.


We use this information to provide features of our service, to improve and customize the application. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.


2.2 Use of Personal Data


We may use Personal Data for the following purposes:

  • To provide and maintain our service, including to monitor the usage of our service.
  • To manage your account: to manage your registration as a user of the service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
  • To contact you: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To manage your requests: To attend and manage your requests to us.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, and to evaluate and improve our service.


2.3 Sharing Personal Data


We will not share any of your data with any third parties other than the company you are working for.


In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.


2.4 Storing Personal Data


Some or all your data may be stored outside the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using our Services and submitting information to us. If we do store data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.


2.5 Retention of Personal Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.


We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.


3. Use of Cookies


Our application requires Cookies to be placed on your computer or device to function effectively. First party Cookies are those placed directly by us and are used only by us. Third party Cookies are also placed by on your computer or device by our Service Providers for the external services used by the application. These Cookies are integral to the functioning of our application.


By using our application, you are deemed to give consent to the use of these Cookies. We have taken great care to ensure that your privacy is not at risk by allowing them.


All Cookies used on our application are used in accordance with current Cookie Law.


You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our application more quickly and efficiently, such as login. In addition, certain features of the application will not work.


4. Contacting Us


If you have any questions about our application or this Privacy Policy, please contact us by email at [email protected] or visit our website Connect Mobile Management – Telecetera Ltd


5. Changes to our Privacy Policy


We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our application, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the application following the alterations. We recommend that you check this policy regularly to keep up to date.

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