About
The Company & The Team
Our Team
For the team at Telecetera, IT, mobile workforce management, and field service software are lifelong passions. When we released our first IT solution 25 years ago, mobile phones were still a novelty; they certainly didn’t fit in your pocket!
Our depth of experience sets us apart from the competition. This gives us an intuitive grasp of the ways that mobile field service software can be used to improve performance. Highlighting, the right field service management software for your organisation.
The latest version of Connect (since 2023) is entirely cloud based – no on premise servers or IT are needed. The Scheduler Tool (ConnectManager) runs in a Web Browser. The mobile app used by the Engineers (ConnectMobile) runs on Android phones and tablet devices.
Our Mission
“Digitising & Systemising Business Operations”
Our Leadership Team and employees are passionate about moving businesses from paper and spreadsheets, to robust, user-friendly integrated applications and Mobile Apps. Additionally, designing products and integrations with security in mind, so cyber security and “digital resilience” are at the forefront of our minds.
Our Values
Communications
We believe in answering our company phone within a few rings.
All of our team, including our software engineers and our MD, talk to customers regularly. This ensures that we understand how the software is used by you in the field.
Our team takes great pride in the way they stay focussed on a product that your teams will benefit from. This drives us weekly.
Every month we receive suggestions and ideas from customers. These are added to the Product Roadmap and implemented within 1-3 development sprints (1-3 months).
Professional Service
IT does not work in isolation. Your end to end processes are the key to a successful implementation. Part of our service is to scope and understand your requirements. Then we set up Connect so it works for you and supports your operations and teams.
Value for money – case study
Sean saved £40,000 in the first year by reducing travel alone. Good investment into IT will give you value for money, and support your business now and in the future. Invest in a solution that will adapt to your business needs and the requirements of your Customers.
According to Gartner, there are many positive trends in the field service management software market.
Partnership & Collaboration
This is a photo of some of our development team getting to grips with the real world – performing a Stock take together with a Customer. It is very easy to sit in a nice office and design software, but out in the field it really has to work.
Our team will consult with you and use the Connect Product as the basis for your integrated field service management system.
